Privacy policy & terms of use

At Rosellen Suites at Stanley Park, Vancouver, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, or that is not otherwise publicly available.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by Rosellen Suites at Stanley Park, Vancouver, in the course of transacting business with an individual.

How You May Provide Us With Your Personal Information
  • By making a reservation or by using Rosellen Suites at Stanley Park services.
  • By providing it to us in communications regarding service delivery such as comment cards.
  • By providing the information to us by participating in a marketing initiative.
  • By visiting our web site.
  • By purchasing products on our web site.

Below we will outline the type of information normally collected, the reasons for doing so, how we will use it and store it.

Making a Reservation

When making a reservation or using Rosellen Suites at Stanley Park services, it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. You may wish to have your purchase of Rosellen Suites at Stanley Park services recognized in a third party's loyalty program with which Rosellen Suites at Stanley Park has a relationship. To do so will require you providing us certain verification information such as your membership number in the third party program. We also offer special discounts from time to time that may have qualifying criteria.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Rosellen Suites at Stanley Park, Vancouver may use the information you provide to send you offers and information about Rosellen Suites at Stanley Park, Vancouver services.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for un-subscribing.

Information Provided to us in Communications Regarding Service Delivery (ie: Comment Cards)

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

Rosellen Suites Offers you the Ability to Receive Targeted, Timely Notification of Time Sensitive Offers

To sign up for this “eClub” service we require you to provide us with your e-mail address, first name, last name, and residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or web site, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

By Visiting our Website

We use cookies on our web site. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard -- you'll find them almost everywhere on the Internet. Rosellen Suites at Stanley Park, Vancouver uses cookies to recognize visitors when they return to our site. Once we know it's you, we can customize your online visit.

We may also evaluate our content and services and tailor our web sites, for visitors, based on other information we collect such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gif's), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

Why We Collect Personal Information
  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
  2. To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
  3. To develop, enhance market or provide products and services. For example, we look at our guests' use of our services so that we can better understand how to improve our services.
  4. To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotel and services to help us manage them efficiently and plan for future growth.
  5. To meet legal and regulatory requirements.
When Do We Disclose Personal Information

We disclose limited personal information only in these limited circumstances:

  1. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.
  2. Personal information may be shared with a third party retained by Rosellen Suites at Stanley Park, Vancouver to perform functions on its behalf such as reservations handling, data processing or storage.
  3. Personal information may be shared with an agent retained by Rosellen Suites at Stanley Park to evaluate a customer's credit worthiness or in order to collect a customer's account.
  4. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Rosellen Suites at Stanley Park, Vancouver, it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any other such disclosure of a guest's personal information by Rosellen Suites at Stanley Park to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed and only with your permission.

  1. Rosellen Suites at Stanley Park will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
  2. Rosellen Suites at Stanley Park will protect your personal information with appropriate security safeguards.
  3. Rosellen Suites at Stanley Park will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  4. Rosellen Suites at Stanley Park will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
  5. Rosellen Suites at Stanley Park will honor your request to access your personal information in a timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at, using 'Unsubscribe' as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact our General Manager at