The Rosellen Suites FAQ
Air Conditioning
Though some suites are air conditioned, the climate in Vancouver rarely requires this need. Each suite is provided a fan and there are a limited number of portable air conditioning units available for guest use.
Cancellation Policy
As a small residential suite hotel, last minute cancellations can affect us greatly. Therefore, the following cancellation policy is strictly enforced.
Advance Purchase Reservations
Advance purchase reservations are offered at substantial savings for those guests who are confident of their travel plans and would like to take advantage of paying in full, in advance, to take advantage of the rate. These reservations must be paid in full at the time of booking and are totally non-refundable.
Cancellation for Reservations of 29 Days or Less
Cancellation requests for reservations of 29 nights or less must be made no later than 17:00 hours (Pacific Standard Time) at least 48 hours prior to the reserved date of arrival to avoid a cancellation fee. The cancellation fee is equal to one night room rental plus applicable taxes.
Cancellation for Extended Stay Reservations of 30 Days or More
Cancellation requests for extended stays of 30 nights or more must be made no later than 17:00 hours (Pacific Standard Time) at least 7 days prior to the date of arrival to avoid a cancellation fee. The cancellation fee for extended stays is equal to one half of the monthly rental rate reserved plus applicable taxes.
Children & Special Needs
There is a small limited number of cribs, highchairs and playpens available on a first come, first served basis. In order to eliminate disappointment and to ensure that your child's needs are met, we would encourage you to contact: WEE Travel Inc, Baby Equipment Rentals, 604-222-4722 or visit their website.
Check In / Check Out Times
Check in time is 4:00pm on your day of arrival and check out time is 11:00am on your day of departure. We guarantee that all rooms will be ready for arrival by 4:00pm. For guests arriving before 4pm, if your room is ready, we will check you in immediately. If your room is not ready when you arrive before 4pm, we can certainly store your luggage until 4pm or later.
Check out time is 11:00am on your day of departure. Late check out times MAY be available but are not guaranteed. Upon request and approval by manager, no charge for late check out up to noon (12:00pm), from noon to 3pm would be an additional ½ rate charge, anytime past 4pm would be a full rate charge.
Fitness Facilities
Complimentary passes are available for the fitness center at the West End Community Center as well as the Aquatic Center.
Dining
Rosellen Suites does not have any Food and Beverage outlets on property. Each suite offers a fully-quipped kitchen and there are restaurants to suit every taste just steps from the hotel.
Please see the section ‘Local Dining Options’ on the left side of this page.
Included in Rate
Please note that your room rate does not include any incidentals that you may incur, such as local or long distance calling, laundry services such as dry cleaning, parking charges, or gratuities, nor does it include any Federal or Provincial taxes.
Internet Services
All suites are equipped with a complimentary high speed internet access.
Luggage Storage
We have a small storage area where we can store your luggage for a short time. Perfect for early arrivals or if you have a late flight home, and want to store your luggage so you can squeeze in one more day of shopping!
HousekeepingService
For stays of 6 days or less - Each suite receives daily housekeeping service.
For stays of 7 days to 30 days – Each suite receives housekeeping service twice per week.
Parking
Rosellen Suites at Stanley Park provides outdoor and secured underground; parking for an additional $7.50 per vehicle per day.
Party Policy
Nestled in a quiet and peaceful residential neighborhood, large & loud parties are strictly forbidden at the hotel and a strict quiet by 10:00pm (indoors and out) is heavily enforced. Any misbehavior or inconvenience to any guest will not be tolerated, and may result in your immediate eviction from the premises, without refund.
Rosellen Suites has a zero tolerance for parties.
Penalties for early check out / Late check out
A penalty may be implemented if sufficient time has not been provided due to a change with ones departure for long-term contracts.
Late check out times MAY be available but are not guaranteed. Upon request and approval by manager, no charge for late check out up to noon (12:00pm). From noon to 3pm would be an additional 1/2 rate charge, anytime past 4pm would be a full rate charge.
Pet Policy
Rosellen Suites at Stanly Park is a Pet Friendly Hotel and four legged guests are most welcome. Pet owners are responsible for any and all damages incurred by pet, which would include noise complaints as a result of barking or any other pet generated noise that results in disturbing other guests. A pet contract is required to be signed at check in. The fee for pets is $15.00 per day.
Pool
Complimentary passes for the Vancouver Aquatic Center are available to our guests. For additional information, they can be reached at 604-665-3424 for schedules or by visiting their website.
Smoking
Rosellen Suites at Stanley Park offers a limited number of smoking suites. Smoking in any suite that is designated as a non-smoking suite is strictly forbidden and will result in a $500.00 cleaning fee. All public areas are strictly non-smoking.
Tax Refunds
Tax refunds are processed by the Federal Government. For more information on criteria, please visit the following website.
To book your stay or to inquire further, call 1-888-317-6648 or book online
